In-country Routine Care
The most reported health issues abroad are related to gastrointestinal issues, dehydration, fatigue, cold, flu or minor injuries. Typically, these are treated by a local doctor, at a local clinic or by visiting the emergency room of the nearest hospital. For this type of non-urgent, routine care, contact Crisis24 at +1 443-569-7893.
In-country Emergency Care
In the event of a medical emergency that may require immediate treatment or hospitalization, call the local equivalent of 911. For non-emergency situations, contact Crisis24 for support at +1 443-569-7893. More information about medical emergencies are available in the medical emergencies directions in the emergencies abroad section.
Medical evacuation
In the event of a medical emergency, if the medical team at Crisis24 determines the initial provider cannot supply the level of care needed, Crisis24 can authorize a medical evacuation to the most appropriate medical care. If authorized, Crisis24 will arrange to have participants evacuated to the nearest qualified medical facility in the country or region, or if necessary arrange medical transport back to the United States. The use of the medical evacuation benefit is subject to the authorization by Crisis24 and is subject to the terms and limitations of the policy.
Bedside benefit
If a traveler is confined to a hospital with an injury or sickness for an extended period, Crisis24 may initiate an authorize for a beside benefit. The use of the bedside benefit requires preauthorization from Crisis24, Zurich and Ohio State. The bedside benefit is subject to the terms and limitations of the policy.